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Technical Support Executive

1).sql DBA voice support2).My sql server tech support3).sql installation4).sql Troubleshoting5).US and UK client Technical voice Support

  • Date Posted:  30-Sep-2015
  • Experience Level:  3 to 5 yrs
  • Industry:  IT-Software/Software Services
  • Functional Area :  IT Hardware/Telecom/Technical Staff/Support
  • Location:  Bangalore
  • Salary:  Not Specified
  • Job Type:  Permanent

Keywords:Sql

100% Match

We are hiring L1 Support Representative

We are looking for a Call Center Representative that will be the liaison between our companyand its current and potential customers. The successful candidate will be able to acceptownership for effectively manipulating customer issues, complaints and inquiries keepingcustomer satisfaction at the core of every decision and behavior.Responsibilities● Manage large amounts of inbound and outbound calls in a timely manner (Domestic)● Follow communication “scripts” when handling different topics● Identify customers’ needs, clarify information, research every issue and provide solutionsand/or alternatives● Build sustainable relationships and engage customers by taking the extra mile● Keep records of all conversations in our call center database in a comprehensible way● Frequently attend educational seminars to improve knowledge and performance level● Internal and external training (comfortable travelling)● Meet personal/team qualitative and quantitative targetsRequirements● Previous experience in a customer support role (Maximum 1 year experience)● Languages needed (Hindi, English mandatory other regional languages are addedadvantages)● Strong phone and verbal communication skills along with active listening.● Familiarity with CRM systems and practices● Good team player● Customer focus and adaptability to different personality types● Ability to multi-task, set priorities and manage time effectively● 12th pass or graduation

  • Date Posted:  17-Apr-2018
  • Experience Level:  0 to 1 yrs
  • Industry:  IT-Software/Software Services
  • Functional Area :  IT Hardware/Telecom/Technical Staff/Support
  • Location:  Bangalore
  • Salary:  100000 - 400000
  • Job Type:  Permanent

Keywords:Support

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